Terms of Service

Last Updated: December 19, 2024

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Iglu Gate Software Solutions website located at iglugate.com and all related services, products, and content provided by Iglu Gate Software Solutions ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

2. Description of Services

Iglu Gate Software Solutions provides the following services:

• Custom software development
• Mobile application development
• Web development and design
• Cloud solutions and migration
• Data analytics and business intelligence
• Cybersecurity services
• IT consulting and support
• Digital transformation services

3. User Responsibilities

3.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit any harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use our services to compete with us or solicit our clients

3.2 Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content, trademarks, logos, software, and other intellectual property on our website and services are owned by Iglu Gate Software Solutions or our licensors. You may not:

• Copy, modify, or distribute our intellectual property without permission
• Use our trademarks or logos without written consent
• Reverse engineer or attempt to extract source code
• Remove any copyright or proprietary notices

4.2 Client Intellectual Property

We respect your intellectual property rights. Any content, data, or materials you provide to us remain your property. We will not claim ownership of your intellectual property unless explicitly agreed upon in writing.

5. Service Level Agreements

For our professional services, we will provide:

• Detailed project specifications and timelines
• Regular progress updates and communication
• Quality assurance and testing
• Post-delivery support as agreed upon
• Documentation and training materials

6. Payment Terms

6.1 Pricing and Billing

Service pricing will be provided in written proposals or contracts. Payment terms include:

• Payment schedules as agreed upon in project contracts
• Invoicing in accordance with project milestones
• Payment due within 30 days of invoice date unless otherwise specified
• Late payment fees may apply as specified in contracts

6.2 Refunds

Refund policies will be specified in individual service agreements. Generally, refunds are not provided for completed work unless there is a material breach of contract on our part.

7. Confidentiality

We understand the importance of confidentiality in our business relationships. We agree to:

• Maintain strict confidentiality of all client information
• Use client information only for the purpose of providing services
• Implement appropriate security measures to protect confidential data
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon project completion

8. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific service
• We are not responsible for third-party services or integrations
• You use our services at your own risk

9. Indemnification

You agree to indemnify and hold harmless Iglu Gate Software Solutions from any claims, damages, or expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of any law or regulation
• Your infringement of third-party rights
• Any content or materials you provide to us

10. Termination

10.1 Termination by You

You may terminate your use of our services at any time by providing written notice. Termination of ongoing projects will be subject to the terms specified in the relevant service agreement.

10.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Entire Agreement

These Terms, together with any specific service agreements, constitute the entire agreement between you and Iglu Gate Software Solutions regarding the use of our services.

16. Contact Information